Refund Policy
Last updated: July 2026
Subscriptions to DocketPilot are billed and processed by our payment processor, Dodo Payments, acting as the merchant of record. This policy explains when refunds are available.
1. Free trial
New accounts start on a free trial. You are not charged during the trial, and you can cancel at any time before it ends with nothing owed.
2. Monthly subscriptions
Paid plans renew monthly and are billed in advance. You can cancel at any time from your account settings — cancellation stops future renewals but does not automatically refund the current billing period.
3. Requesting a refund
If you believe you were charged in error, were double-billed, or experienced a service issue that prevented you from using DocketPilot during a paid period, contact us within 14 days of the charge at billing@docketpilot.app with your account email and the date of the charge. We review refund requests case by case and will issue a refund through Dodo Payments where appropriate.
4. How refunds are processed
Approved refunds are issued to the original payment method via Dodo Payments, our merchant of record, and typically appear within 5–10 business days depending on your bank or card issuer.
5. Non-refundable circumstances
We generally do not issue refunds for partial months after a plan has been used, for accounts terminated due to a violation of our Terms of Service, or for requests made more than 30 days after the charge.
6. Contact
For any billing or refund question, reach us at billing@docketpilot.app.